FleetMind Solutions showcases new smart truck features

Technology company updates customer service technologies for waste and recycling vehicles.

  • November 9, 2015
  • Recycling Today Staff

Montreal-based FleetMind Solutions Inc. has launched new product features designed to enhance waste collection safety, customer service responsiveness and billing capabilities.

The technology company also showcased its solutions at the Canadian Waste & Recycling Expo (CWRE) 2015, Nov. 4-5, at the Palais des Congrès, Montreal.

“There is a growing appetite for advanced smart truck technologies in the waste and recycling industry,” says Martin Demers, CEO of FleetMind. “More and more municipalities and waste hauling organizations want to know what’s going on in their trucks and on their routes in real-time. It’s all about running leaner, greener, safer and smarter fleets. This translates into vastly improved customer service and optimized fleet and billing operations.”

FleetMind’s new smart truck features include:

  • FleetLink Route Management System (RMS) with Advanced Rating: The rating features define billing rates associated with different types of services, such as regular services, extras, extra weight, and No Service. These features track every billable activity and can be easily integrated with existing billing systems, FleetMind says.
  • Customer Service Representative (CSR) Dashboard: The new CSR Dashboard is a customer case management solution that is fully integrated with the FleetLink RMS. According to FleetMind, a CSR can now easily manage customer complaints, dispatch missed services, provision new services, generate reports, schedule cart maintenance and more, from a single interface. The CSR Dashboard takes advantage of FleetLink Mobile’s real-time fleet tracking, data collection and service verification capabilities to streamline customer service management.
  • StreetSmart Vision DVR Platform: McNeilus StreetSmart Vision, powered by FleetMind, is a web-based application that provides real-time and historical views of vehicles, drivers and their activities. Its DVR capabilities give managers a remote view via any web-connected device (laptop, tablet, smartphone) from up to eight vehicle-positioned and live-streaming cameras, serving as a tool for logging and addressing important incidents and events.