'Orange Reports' describe specific customer situations and solutions implemented.
Eriez, which designs, develops, manufactures and markets magnetic separation, metal detection and materials feeding, screening, conveying and controlling equipment, has made available a variety of its 5-Star Service “Orange Report” case studies. The reports can be downloaded at
Eriez’s website.
Eriez, based in Erie, Pennsylvania, says the case studies show the problems and the solutions that customers receive by using Eriez’s 5-Star Service Program to keep their equipment operating at peak performance, avoid downtime and increase productivity and profitability.
Each one-page “Orange Report” case study defines the challenge the highlighted customer was facing and the solution implemented by Eriez’s 5-Star Service team. Every “Orange Report” concludes with a summary of the overall results.
Eriez says the 5-Star Service “Orange Reports” feature a range of high-profile customers in diverse industries, including packaging, recycling and plastics.
According to Eriez, new “Orange Reports” are added to the online library regularly, so customers are encouraged to check back often.
Eriez 5-Star Service includes equipment rebuilds, inspection and preventive maintenance, on-site field service, lift magnet certification, a magnet exchange program and more. The Eriez 5-Star Service Center is located at Eriez’s Erie headquarters. Whether service takes place at the 5-Star Service Center or in the field, all of the same benefits and warranties apply.
For more information on Eriez 5-Star Service,
click here. To reach Eriez’s service hotline, call 1-888-999-ERIEZ (3743).